All orders will be acknowledged by email, giving your order number and dispatch date.
We provide prompt attention to all orders and enquiries whether by email, telephone or post. Dispatch of orders is normally within 24 hours and customers are immediately consulted should any delivery delays be likely.
Payment at our online shop is through PayPal. This is a completely secure site using your Credit or Debit card or, if applicable, your PayPal account.
Orders by Post should be accompanied by a cheque - the Order Form can be downloaded here:
CARRIAGE CHARGES FOR ONLINE PURCHASES
All orders under £50 to UK mainland are charged £4.95 - all orders £50 and over are charged at £6.95.
Please contact us for a carriage quotation for deliveries to countries outside the UK including Europe.
RETURNS POLICY
If you would like to return or exchange your products within 7 days of delivery, please contact us on 0800 083 6071 to notify us of your requirements. The item to be returned must be in new, unused condition and in its original packaging.
We will issue a full refund for the price you paid for the item (less delivery charge.) You will be responsible for the cost of the postage to return the goods.
This does not affect your statutory rights.
Refunds will only be given after the returned item has been received and inspected.
It is recommended that you use registered post or recorded delivery when
returning goods
DAMAGE OR NON DELIVERY
In the unlikely event that your product is delivered to you in a faulty condition, it is essential that you contact us immediately, preferably within 24 hours, when we will be happy to resolve any problems. Should an expected consignment not arrive, please notify us within 21 days from the date of purchase, failing this the Company shall not be liable for the non-delivery.
We offer discounts on bulk orders of any item and further trade discounts on orders of 100+ of any items. Please contact us for a quotation on your order
ABOUT US
We are a dedicated team providing high quality manual handling aids for hospitals, nursing homes, care homes, and for individuals at home. Our affiliated company, Patient Handling Australia, has been supplying the Australian market for the last twenty years.
All our products are made to exacting standards and are marked with the CE Class 1 Medical Devices logo. We are listed on the NHS Supplier Register.
Patient Handling UK strives to promote patient handling safety for carers by working with nursing home and health care facilities in implementing the use of patient lifting andmoving aids.
Our product line not only promotes the use of good patient transfer techniques, but also helps to ensure the safety of patients and carers.
The use of patient manual handling equipment has greatly reduced workplace injuries to carers. We build upon this idea at Patient Handling UK by continuing to provide health care facilities with up to date solutions.
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